Deliveries & Refunds
After placing your order, your item will be shipped out 5 to 15 Business days.
After your item is shipped out, you should receive is in 3-5 days depending on your item. Soulfully Rooted Corporation is not responsible for any possible delays caused by national disasters, or during COVID-19.
Please remember UPCYCLED ITEMS are handmade by McKina herself so it could be longer based on the materials, designer bags inventory, and order amount.
McKina takes pride in every order and wants each customer to receive perfection, so please be patient.
We will send out tracking emails for each order when it starts to process, and when it ships out, with a tracking number attached.
We value each and every one of our customers that have supported our mission to raise awareness to mental health.
Apparel / Accessories:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at firstname.lastname@example.org If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. UPCYCLE IS NONREFUNDABLE. They are custom items that we make for your liking. You can always contact us for any return question at email@example.com.